Refund Policy - Galaxy Cloud Solutions LLC

        Summary: We offer a 3-day money-back guarantee for new customers. After 3 days, all sales are final. No refunds for AUP violations or abuse.
    

1. Money-Back Guarantee

New customers are eligible for a full refund within 3 days of their first payment if they are not satisfied with our services. To request a refund under this guarantee, contact us at [email protected] within 3 days of your initial payment.

2. No Refunds After 3 Days

After the 3-day money-back guarantee period, all payments are non-refundable. This includes:

Monthly subscription fees
Partial month usage
Unused service periods after cancellation
Setup fees (if applicable)

3. Non-Refundable Situations

Refunds will not be issued under any circumstances for:

Accounts suspended or terminated for violations of our Acceptable Use Policy
Accounts terminated for non-payment
Accounts involved in fraudulent activity
Promotional or discounted services
Services used in violation of our Terms of Service

4. Service Credits

In cases of extended downtime caused by Galaxy Cloud Solutions LLC (excluding scheduled maintenance and circumstances beyond our control), we may at our discretion issue service credits to affected accounts. Credits are applied to future invoices and have no cash value.

5. Cancellation

You may cancel your service at any time through your client portal or by contacting support. Cancellation stops future billing but does not entitle you to a refund for the current billing period. Your service will remain active until the end of the paid period.

6. How to Request a Refund

To request a refund within the 3-day guarantee period:

Email [email protected] with subject line "Refund Request"
Include your account email and reason for the request
We will process eligible refunds within 5-10 business days
Refunds are returned to the original payment method

7. Contact

Questions about our refund policy: [email protected]