Refund Policy - Galaxy Cloud Solutions LLC

        Summary: We offer a 3-day money-back guarantee for new customers who pay full price. After 3 days — and for any coupon, promotional, or discounted signup — all sales are final. No refunds for AUP violations or abuse.
    

1. Money-Back Guarantee

New customers who paid full price are eligible for a full refund within 3 days of their first payment if they are not satisfied with our services. This guarantee does not apply to first payments made with a coupon, promotional code, or other discount — such signups are final and non-refundable (see Section 3). To request a refund under this guarantee, contact us at [email protected] within 3 days of your initial payment.

2. No Refunds After 3 Days

After the 3-day money-back guarantee period, all payments are non-refundable. This includes:

Monthly subscription fees
Partial month usage
Unused service periods after cancellation
Setup fees (if applicable)

3. Non-Refundable Situations

Refunds will not be issued under any circumstances for:

Accounts suspended or terminated for violations of our Acceptable Use Policy
Accounts terminated for non-payment
Accounts involved in fraudulent activity
Promotional, coupon, or discounted signups (final from the time of payment)
Services used in violation of our Terms of Service

4. Account Credit Balances

An account credit balance is separate from service fees and from the service credits described below. The way an unused balance is handled depends on where it came from:

Funds you paid in. Account credit that you added by making a payment (for example, topping up your balance) is your money. If you close your account and have an unused balance from funds you paid in, that remaining balance will be returned to your original payment method on request, even where service fees themselves are non-refundable. This is not a refund of service fees — it is the return of money you deposited but did not spend.
Credit we gave you. Account credit issued as a promotional bonus, referral reward, goodwill adjustment, or any other incentive you did not pay for has no cash value, is not redeemable for cash, and may be forfeited if your account is suspended or terminated for a violation of our Acceptable Use Policy or Terms of Service.

Nothing in this section changes Section 3: service fees remain non-refundable after the money-back period, including for accounts suspended for policy violations. This section applies only to unspent account balance, not to fees paid for service already rendered.

5. Service Credits

In cases of extended downtime caused by Galaxy Cloud Solutions LLC (excluding scheduled maintenance and circumstances beyond our control), we may at our discretion issue service credits to affected accounts. Credits are applied to future invoices and have no cash value.

6. Cancellation

You may cancel your service at any time through your client portal or by contacting support. Cancellation takes effect immediately: your VM is stopped at the time of cancellation, and no refund is issued for the remaining portion of the current billing period. As described in our Terms of Service, your data is retained for 7 days after cancellation before being permanently deleted, during which time you may contact us if you need to recover it.

7. How to Request a Refund

To request a refund within the 3-day guarantee period:

Email [email protected] with subject line "Refund Request"
Include your account email and reason for the request
We will process eligible refunds within 5-10 business days
Refunds are returned to the original payment method

8. Contact

Questions about our refund policy: [email protected]